Delivery Information


  • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
  • We aim to dispatch all orders within 48 hours with the exception of sale periods where this may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
  • We are unable to redirect orders once items have been dispatched.
  • All orders require a signature upon receipt.
  • We do not ship to P.O. Boxes.
  • If you refuse a shipment from, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to This amount will be deducted from your merchandise refund. Please email your shipping and handling questions or comments to 


N12H insures each purchase during the time it is in transit until the package is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by and transfer of responsibility in the same way.


You may be charged for handling fees & Taxes when your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. N12H has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges before you order, so you can be sure about how much charges you are expecting.


  • We deliver to 170 countries around the world, please choose your shipping destination during checkout.
  • All orders above US$ 150 will be eligible for free International shipping to all destinations.

Shipping Costs and time-frame

Destination Service Orders>US$150 Orders<US$150 Destination
Europe Fedex FREE USD30 6-10 working days
Americas 5-7 working days
Rest of the World 6-10 working days
Destination Service All Orders Destination
Hong Kong SF Express FREE 1-2 working days
Mainland China 3-4 working days
Macau 4-5 working days
Taiwan 4-5 working days