Returns & Exchanges

Exchanges

If you would like a different size or color, please return your unwanted item for a refund and place a new order. There's no need to let us know you're returning something for exchange, just follow the return guideline below and send it back to us.

Returns

  1. You can return an item for a refund within 30 days of receiving your package.
  2. No refund or exchange will be accepted for Sale items.
  3. All items must be in perfect condition, unworn and with original tags attached.

Returns Guideline

  1. Email us at info@n12h.com and state the reason for your return.
  2. For all US orders, we can send you a return shipping label to send the items back to us.  A return shipping fee of USD 30 will be deducted from your return.  For all other countries, we advise you to use a reputable carrier for your return and please use a service that allows you to track and obtain confirmation on delivery.
  3. Once your package is sent out to N12H within the 30-day timeline, your refund will be processed in the original form of payment within 10 business days. You will be notified via email when this transaction has taken place.

All returns are to be sent to our warehouse at:

N12H Returns
9D, HK Spinners' Industrial Bldg Phase 5,
760 Cheung Sha Wan Rd,
Kowloon,
Hong Kong